Field Service Management tools (FSM tools) are software solutions designed to optimize and improve the management of service activities and resources that take place outside a company’s main office.
These tools are particularly useful for companies that provide field services, including:
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maintenance
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installation
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repair
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cleaning
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other on-site services delivered to clients
Business needs can vary greatly, and each company may require different functionalities. Below are the main tools for effective field service management.
Some features of Field Service Management tools
Here are some of the most common FSM tools, generally found in FSM software regardless of the company using them.
Scheduling and Planning
This feature, often presented as a digital calendar, enables optimal scheduling of activities by efficiently assigning tasks and resources to technicians or field operators. Hoida’s calendar provides a comprehensive view of scheduled shifts and deployed resources. It also tracks:
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vacations
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leave requests
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sick days
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substitutions
ensuring you always have full control over workforce management.
Resource Management
Often, companies without adequate software struggle to keep track of their resources. With this tool, you can monitor available resources, including vehicles, equipment, products, and personnel. This ensures everything is used efficiently to maximize productivity. Hoida features a digital inventory system that allows you to monitor resources and stock levels, keeping everything under control at all times.
Real-Time Communication
Among the key field service management tools are those that enable effective communication between all parties. Such tools provide real-time communication channels between the central office and field personnel. Hoida includes an internal chat system within the software and its dedicated app for staff, ensuring a constant flow of information without the risk of data loss that can occur with external communication systems.
Location Tracking with Field Service Management Tools
Some of the most advanced software solutions use GPS technology to monitor the real-time location of field technicians, ensuring they are at the correct job site when clocking in and out digitally. With Hoida, GPS tracking is activated only during the clock-in and clock-out actions on the staff app—thus respecting employee privacy while enabling efficient management of travel and attendance.
Invoicing and Contract Management
Among the tools for managing field activities, there are those that automate invoicing processes, enabling quick processing of commissions and simplifying the management of service contracts. Since all data in Hoida resides within a single system, the risk of errors during invoice processing is eliminated.
Reports and Analytics
Some software solutions include tools for generating detailed reports and performance analyses. This allows for an in-depth evaluation of activities and provides opportunities to implement improvements, resulting in economic savings, optimized resources, and time efficiency.
Mobile Apps
Often integrated with mobile apps, these tools allow field personnel to access useful information, send real-time updates, and consult relevant documentation. Hoida offers a dedicated app for staff with various features, including:
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Digital time clocking
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Personal shift calendar
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Ability to add notes
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Chat with the supervisor
Choosing the Best Software for Field Service Management Tools
Using Field Service Management tools offers significant benefits, including improved operational efficiency, reduced downtime, optimized resource allocation, and enhanced overall customer experience. These tools are commonly used in sectors such as maintenance, technical support, sanitation services, telecommunications, and many others where field activities are a core part of business operations.
Hoida is a leader in the FSM software industry, offering multiple tools tailored to the needs of various companies, all with one goal: to simplify the work of managers and employees by making it smart and efficient.
Hoida operates on the cloud, so the software does not take up any device memory. Access requires only credentials and an internet connection.
Want to learn more? Contact us now for a free demo.
