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  • Solutions
    • Field Services
      • Cleaning Management of interventions, personnel and time stamps for cleaning companies.
      • Facility Management Organize activities, maintenance, and integrated services for facility management.
      • Outsourcing Hotel Software to manage housekeeping and hotel maintenance.
      • Gardening Organizes jobs, teams and interventions for gardening companies.
      • Home Assistance Schedule visits, operators and home activity management.
      • Multiservices Software to coordinate activities and personnel of multi-service companies.
      • Maintenance Easily manage scheduled maintenance and extraordinary interventions.
  • Features
    • Field Service
      • Presence Recording Record and monitor staff attendance in real time.
      • Stamping App Intuitive app to clock in and out, anywhere and quickly.
      • Shift Schedule Easily plan shifts, daily activities and operational interventions.
      • Job Reporting Check costs, revenues and progress of orders in real time.
      • Integrazioni Connect Hoida to your favorite software with easy integrations.
      • Stamping devices Choose between NFC and GPS devices for precise and flexible time stamping.
      • Warehouse Management Manage inventory, consumption and warehouse movements with ease.
      • Document Management All your business documents organized and easily accessible online.
      • Expense Report Simplify expense report collection, approval and tracking.
      • Reporting Clear and comprehensive reports to analyze performance and productivity.
      • Ticketing Easily manage requests, reports and interventions from a single platform.
  • Blog
  • Pricing
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IT

One platform. The right license for every person.

Combine different licenses within the same Hoida environment and configure roles, permissions and access scopes to match your organisation.
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Monthly prices per named user. VAT excluded.

Solutions
Price

€ 0 /month

€ 0 /month


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Starter

To start immediately with customer management and shift planning.
€ 25 € 35 per month per room
(annual turnover) (monthly turnover)

Enterprise

For the complete management of the operational aspects of your company.
€ 40 € 50 per month per room
(annual turnover) (monthly turnover)

Mobile

For easy communication with your employees and real-time status of activities.
€ 3 € 4.5 per month per room
(annual turnover) (monthly turnover)

Housekeeping & Maintenance

For perfect communication between Reception, Houskeeping and Maintenance.
€ 2.3 € 3 per month per room
(annual turnover) (monthly turnover)

Maintenance

To easily manage the maintenance of your hotel.
€ 1.3 € 2 per month per room
(annual turnover) (monthly turnover)

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Functionality Professional
€ 25 € 35

Enterprise
€ 40 € 50

Basic
€ 3 € 4.5

Company master data
Job master data
Employee master data
Scheduling calendar
Attendance recording
Expense Note
Management of Holiday and Leave Requests
Commercial Offers
Basic Report
Purchase Management
Warehouse Management
Transport documentation
Activity Statement
Pre-invoice management
Cost/Revenue Analysis
Customer Care - Ticketing
Document Management
Advance Reports
Geolocalised Stamping
Visualisation of activities to be performed
Intervention Report
Document Visualisation
Expense Note Management
Holiday and Leave Request
Chat

One Hoida, different levels of access depending on the work to be done

Each user license, or seat, defines the maximum level of functionality available. The customer can then freely configure roles, permissions and data scopes to determine what each person can actually view and manage.

The Full, Operations, Field and Time licenses are hierarchical: each higher level includes the functions of the levels below it. Every person therefore uses a single license — the one best suited to their activities.

The Client Portal Seat, on the other hand, is dedicated to customers, clients and other external contacts.

Estimate your monthly fee

Enter the number of users for each license. The total does not include VAT, onboarding, add-ons or professional services.

Users active for up to 15 days in the month are billed at 50%; from 16 days onwards, the full fee applies.

Estimated total
0 €

Full Seat

50 €
user / month

For those who configure and govern Hoida

Application administrators, process owners, management and controllers.

Operations Seat

35 €
user / month

For those who coordinate day-to-day work

 Coordinators, service supervisors, area managers, dispatchers, housekeeping managers and operations managers.

Field Seat

5 €
user / month

For field operators

Staff, technicians, maintenance workers and operators who work through the Hoida app, without access to the web back office.

Time Seat

1 €
user / month

For clocking in and attendance

Employees who need to clock in and view the essential information relating to their own attendance.

For customers and clients

5 €
user / month

For customers and clients

External contacts who need to monitor the service and collaborate with the company using Hoida.

Area Funzionalità
€ €

Full
€ €

Operations
€ €

Field
€ €

Time
€ €

Client Portal
€ €

Access Web back office
Access App Hoida
Access Client portal
Master data Create and edit master data
Master data View operational data for customers, service contract and site Within assigned scope Only data related to assigned activities Within own authorized scope
Administration User, licenses, roles, permissions, environment and workflow configuration management
Work Orders Creation, planning and assignment
Work Orders Execution and reporting Assigned activities only View only
Work Orders Checklists, photos, attachments and signature Assigned activities only View only
Work Orders Record material consumption
Tickets Opening, management and closure Open and track own tickets
Quality Audit anche quality checks
Documents View and manage documents Within assigned operational scope Only documents related to assigned activities Shared documents only
Personnel Expense claims, leave and personal requests
Attendance Clock in and view own attendance
Attendance Validate hours and timesheets
Financial Costs, prices, margins and contract terms
Reporting Reports and dashboards
Note: Actual access also depends on role, permissions, data scope, environment configuration and add-ons purchased. For the Client Portal, information is always limited to the authorised scope.

Add-ons and additional capabilities

Priority Phone Support

€39 / company / month

  • Up to 2 authorised named contacts

  • Identification via registered email and phone number

  • Priority handling

  • Available during service hours

The right of contact is personal and non-transferable. It does not include training, consultancy, professional services, continuous on-call availability or guaranteed resolution times.

Purchasing and Warehouse

From €50 / month

  • Up to 30 orders per month: €50

  • Up to 100 orders per month: €149

  • Up to 500 orders per month: €199

  • Unlimited orders: €249

  • Requests, approvals, orders, stock, inventory and consumption

All tiers include the same functionality. Only the monthly volume of orders that can be managed changes.

API & Integrations

€60 / environment / month

  • Access to standard APIs and technical credentials

  • Documentation and updates for standard endpoints

  • Integration and monitoring functions available

Analysis, setup, connector development and integration-specific maintenance are quoted separately.

Additional storage

5 GB included in every environment

  • Total capacity up to 1 TB: €20 / month

  • Total capacity up to 5 TB: €50 / month

  • Total capacity up to 10 TB: €90 / month

  • Above 10 TB: on quotation

The thresholds include the 5 GB provided as standard and apply cumulatively to documents, photographs, attachments, checklists and reports stored in the Hoida environment.

Onboarding and professional services

Service Commitment Price Description
Initial onboarding

6 hours

€480 one-off

Hoida environment set-up and initial online training.
Professional services

Pay-as-you-go

€80 / hour

Consultancy, configurations, additional training and ongoing development support.
Custom development and integrations

Project-based

On quotation

Customisations, connectors and activities outside the standard scope.

 

  • All prices are exclusive of VAT.

  • Each license is named and can be assigned to only one person at a time.

  • Up to 15 days of activation in the month, 50% of the monthly fee applies.

  • From 16 days onwards, the full fee applies.

  • An active user is an account that is enabled and available for use, regardless of the number of logins actually made.

  • Purchasing and Warehouse, API & Integrations and Storage are activated at Hoida environment level. Priority Phone Support is activated at company level and covers up to 2 named contacts. Setup, custom development and specific integrations are excluded unless expressly stated.

  • Document management includes 5 GB of storage per environment. Total capacities of up to 1 TB (€20/month), 5 TB (€50/month) and 10 TB (€90/month) are available; above 10 TB on quotation.

FAQ

What is a seat?

It is a named user license that defines the maximum level of functionality available to a person. On the site we also use the expression "user license" to make the meaning immediately clear.It is a named user license that defines the maximum level of functionality available to a person. On the site we also use the expression "user license" to make the meaning immediately clear.

What is the difference between seat, role and permissions?

The seat establishes the maximum scope of functions. Roles and permissions, configurable by the customer, determine what the user can actually see and manage. They cannot enable functions not included in the seat.

Does a person need to purchase more than one license?

No. The Full, Operations, Field and Time licenses are hierarchical. Each person uses a single license — the highest level required for their work.

Can Full and Operations users use the app?

Yes. They can access the functions available in the app according to their license, role and assigned permissions, without also purchasing a Field Seat.

Who is the Field Seat for?

For field operators who receive, carry out and report on tasks through the Hoida app and do not access the web back office.

What does the Client Portal Seat include?
It allows customers and clients to open and follow tickets, view scheduled and completed activities, consult service reports, complete audit checklists, verify quality controls and access shared documents.
How are users active for part of the month billed?

Up to 15 days of activation, 50% of the monthly fee applies. From 16 days onwards, the full fee applies.

Can licenses be shared?
No. Licenses are named. This rule protects the security, traceability and reliability of the activities recorded.
Is support included?
Standard support via ticket and email is included. Priority Phone Support is a per-company add-on that grants priority phone contact to up to 2 named contacts.
How does Priority Phone Support work?
It costs €39 per month per company and covers up to 2 named contacts. Each contact's right of access is personal and is verified through the registered email address and phone number. The service does not include training, consultancy, professional services or continuous on-call availability.
Is document management included?
Yes. Every Hoida environment includes 5 GB for documents, photographs, checklists, reports and attachments. Total capacity can be increased up to 1 TB (€20/month), 5 TB (€50/month) or 10 TB (€90/month); above 10 TB on quotation.
Are there any initial costs?
An initial set-up and online training service is provided. The standard package includes 6 hours and costs €480 one-off.
How long does the contract last?
The standard Hoida Facility contract runs on a monthly basis and renews automatically from month to month, according to the applicable contractual terms.

Let's build the configuration that best suits your organisation, together

Tell us how your teams, jobs and field activities are organised. We'll help you combine the licenses and add-ons you need, without over-sizing the project.
Request a demo
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Ekeria is an Italian software company specialized in HubSpot CRM and vertical software for companies managing field activities, operational teams and customer relationships.

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  • CRM Hubspot
  • Hoida Facility
  • Hoida Hospitality
  • Cloud PBX Aircall
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Via Alessandro Tadino, 42 - 20124 Milano, Italia
  • +39 02 21118569
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