Importance
Why Field Service is so important
Field Service is the set of assistance and maintenance activities that take place in the field, outside the company headquarters, often directly at the customer's headquarters or place of use.
This service is crucial for all those companies that offer technical support, repairs, cleaning, home assistance, installations or inspections. It represents a fundamental added value to maintain high customer satisfaction and guarantee operational continuity.
Organize your employees' work in the field
The Field Service Solution That Simplifies Work
Through technologies created and implemented ad hoc, such as Hoida, we help you optimize your field service work in many aspects:
- Scheduling interventions more efficiently, assigning the right technicians at the right time
- Reducing response and problem resolution times
- Monitoring the status of each intervention in real time
- Improving communication between field technicians and the internal team
- Facilitating the management of digitalized documents on a single platform
- Managing stamping in a digitalized way
Services
The Benefits of Trusting Ekeria
We will help you implement the Hoida software and learn, with training calls that can be booked on demand.
Offering your customers a well-functioning and optimized Field Service can make the difference in terms of satisfaction. It also saves time for both the organizational team on site and the workers in the field. Contact us now to learn more.
Digital Tips
What will we talk about?
Ekeria is an agency specialized in the digital world, that is, it uses online channels to support companies in their growth path.
In our Blog you can read the latest articles with trends from the digital world, written by our experts.
Contacts
Learn how to align your company's sales, marketing, and service processes.
If you want to align your company's processes, contact us at Ekeria, Digital Agency in Milan.
