Efficiently managing business calls is one of the main challenges for modern companies. Whether it’s a sales team, customer service department, or a call center, having a phone system that is flexible, scalable, and easy to integrate with existing work tools is essential.
With the growing demand for smart, cloud-based solutions, traditional office phone systems are being replaced by more advanced technologies—like cloud office phone systems.
Why choose a cloud-based office phone system?
Modern companies need tools that can adapt to their needs in real time. A cloud-based virtual phone system is the ideal solution, offering advanced call management features and seamless integration with business software.
But what are the key needs driving companies to make this choice?
1. Centralized management and flexibility
A cloud-based phone system allows you to manage calls from anywhere, without the need for bulky or expensive hardware. With a stable internet connection, you can:
- Assign temporary phone numbers for marketing campaigns or specific projects.
- Manage inbound and outbound calls through an intuitive dashboard.
- Monitor team activities in real time, optimizing workflow.
2. Integration with CRM and enterprise tools
A phone system configured this way integrates seamlessly with HubSpot, Salesforce, Zendesk, and Pipedrive. This integration provides access to valuable data—such as call history and customer information—directly within the CRM, enhancing both sales operations and customer support.
Additionally, features like the power dialer and smart contact routing help teams work more efficiently and deliver a personalized experience.
3. Scalability and global accessibility
Office phone systems are easily scalable based on your company’s size and needs. You can add new users or expand into new markets simply by creating local numbers in over 100 countries—without complex configurations or additional hardware costs.
4. Improvement of customer service
For sales and help desk teams, having a phone system equipped with advanced features like IVR (Interactive Voice Response), call tagging, and a real-time dashboard means delivering high-quality service and increasing customer satisfaction.
Moreover, thanks to mobile applications—such as Aircall’s mobile app—staff can manage calls remotely, ensuring business continuity at all times.
Cloud Phone Systems vs Traditional Phone Systems
Below is a table comparing the characteristics of cloud PBXs versus traditional PBXs:
| Features | Cloud-based switchboard | Traditional switchboard |
|---|---|---|
| Initial configuration | Fast and hardware-free | Complex and with hardware needs |
| Scalability | Unlimited and immediate | Limited and expensive |
| Accessibility | From anywhere with the Internet | Only in the office |
| Integrations with CRM | Native (e.g. HubSpot, Zendesk) | Not available |
| Costs | Subscription based | High fixed costs |
| Updates | Automatic and included | Manuals and paid |
Traditional PBXs, although useful in the past, are no longer sufficient for the needs of modern businesses. The ability to manage calls from anywhere, use tools such as power dialer, and have a clear view of customer interactions makes cloud-based phone systems a winning choice.
What is Aircall and why is it the ideal solution?
Aircall is a cloud-based phone system designed to improve the efficiency of sales, call center and customer service teams. With Aircall, you can set up a virtual switchboard in minutes and start handling calls with advanced features such as:
- IVR for automatic call routing.
- Instant creation of local or temporary numbers in over 100 countries.
- Native integration with CRMs such as HubSpot, Salesforce and Zendesk.
- Real-time monitoring via an intuitive dashboard.
With its cloud-based architecture, Aircall offers a phone system that can be accessed from any device, making it perfect for remote or distributed teams. It also works without the need for hardware; all you need is an Internet connection to get started.
Discover Aircall with Ekeria, official partner
If you're considering a phone system with these features, choose Ekeria—official Aircall partner.
With our expertise, we’ll help you implement the system quickly and tailor it to your needs, integrating it seamlessly with your business tools like HubSpot.
We provide dedicated support to configure advanced features, optimize your sales operations, and enhance the customer experience.
Contact us to find out more about Aircall. Request a free call now.
FAQ - Cloud-based VoIP telephone switchboard for business
1. What is a cloud-based telephone system?
A cloud-based PBX is a system that allows business calls to be handled over the Internet, eliminating the need for physical hardware. It is scalable, accessible from anywhere and can be integrated with business tools such as CRM and work management platforms.
2. What are the advantages of a cloud-based PBX over a traditional one?
A cloud-based PBX offers:
- Fast and flexible configuration.
- Unlimited scalability by number of users or markets.
- Native integration with CRMs (e.g., HubSpot, Salesforce).
- Remote access for distributed teams.
- Automatic upgrades and lower costs.
3. How can I manage temporary phone numbers with a cloud-based system?
With solutions like Aircall, you can create local or temporary phone numbers instantly through a dashboard. This is ideal for marketing campaigns or short-term projects.
4. Is Aircall a suitable phone system for my company?
Yes! Aircall is a cloud-based phone system perfect for sales, customer service and call center teams. It is easy to set up, integrates advanced features such as IVR and call tagging, and connects with CRM platforms such as Zendesk, Pipedrive, and HubSpot.
5. Do you need hardware to use Aircall?
No, Aircall does not require hardware. All you need is an Internet connection and you can manage business calls from desktops, mobile devices or apps.
6. Can I use Aircall with my business tools?
Of course. Aircall integrates with leading business tools such as Slack, HubSpot, Salesforce, Zendesk and others. These integrations enable improved productivity and management of customer interactions.
7. Does Aircall work for remote teams?
Yes, it is an ideal solution for remote teams. With Aircall, you can manage calls from anywhere and monitor performance in real time with its mobile app and dashboard accessible from anywhere.
8. Can I try Aircall before I buy it?
Yes, Aircall offers a 7-day free trial. During this period you can test all the features, configure your virtual switchboard and integrate it with your business tools.
9. In which countries is Aircall available?
With Aircall, you can create local numbers in over 100 countries and manage calls to or from anywhere, providing a global experience for your customers.
10. How can Ekeria help me with Aircall?
Ekeria, an official Aircall partner, supports you in implementing the system, integrating it with tools such as HubSpot or Salesforce. We offer personalized assistance to optimize your cloud-based phone system and improve your sales and customer service operations. Contact us now, with no obligation!
