How can housekeeping software help you improve the performance of your hospitality facility and differentiate it from others?
When a tourist decides on a tourist destination where to spend his or her vacation, what are the points on which he or she just cannot give up?
How do Italians behave?
Let's start with the numbers
Numbers never lie but they must be interpreted and humanized, internalized and exploited. Let me explain: the most recent survey that Federalberghi conducted regarding forecasts for the current season recorded particularly interesting data.
In particular, it emerges that forecasts for Italians' vacations during this summer of 2019 showed a slight increase (0.3%) compared to the same period in 2018. 84% are travelers who chose to stay in Italy and the favorite destination is confirmed to be the sea, in second place followed by art cities (and cultural vacations).
“This data induces us to want to look at the best, without underestimating anything. Of course, the crisis continues to be felt, forcing Italians to reduce their spending. Moreover, about 20 million compatriots will not go on vacation between June and September, mainly for economic reasons. But among them there is an 18 percent who intend to leave at another time of the year, which seems to bring out an interesting change from the ordinary choice”.
These are the words of Bernabò Bocca, president of Federalberghi.
Favorite facilities? Hotels, chosen by 27% of travelers.
The picture that emerges is as follows: Italians love their country and choose it for their vacation, on vacation they prefer rest and relaxation, whether they choose a seaside resort or a city of art and so on.
A great competition
Accommodation facilities such as hotels or b&b are the places where Italians look for a “home” to spend their summer vacation. But how do they choose?
A good weight is covered by the ease of reaching the place and then all the classic elements found in Booking or TripAdivsor reviews and so on: kindness of the staff, cleanliness and efficiency of the facility, and quality food.
Except for the reachability of a place (which is an infrastructural issue), on all other elements the most important game with the various competitors is played.
What elements make your facility different from others?
- Arrive at facility and find person ready and willing, avoiding long check-in lines if possible.
- Rooms immaculately clean and equipped with necessary amenities (full mini-bar, bathroom linens in order).
- Friendly staff.
- Efficient at reporting an issue (example: broken air conditioner).
- Common areas well-maintained and fragrant.
- Food of excellent quality.
There are many accommodations that set themselves precisely these standards. But then what happens? The high season: a large influx of tourists and constant turnover make it much more difficult to get everything under control. Whether the facility is large or smaller, the problem is always the same.
Housekeeping and maintenance management software allows you to keep track of everything related to housekeeping and maintenance in your hospitality facility. But that's not all! It provides you with better staff management and more immediate room assignment: the front desk will no longer have problems checking available rooms.
Through the use of simple software you will minimize errors and misunderstandings, improve the efficiency of your staff, and save time and money. Last but not least, your staff will also be happier. Staff is what the customer sees; happy staff means happy customers.
